Self-Service

SCI’s innovative Physician and Consumer self-service web portals give healthcare organizations new avenues to connect to the community. Whether the physician office or patients schedule appointments online, SCI’s software boosts productivity and offers timely convenience for accessing healthcare. We help your organization achieve a competitive advantage and realize significant operational benefits by enabling self-service solutions for your referring physicians and consumers.

Capabilities Add Convenience

Your organization benefits from our industry-leading self-service Access Management capabilities that include:

• Consumer Portal—Key to customer service
  Revolutionizing the appointment process, the online Consumer Portal provides numerous ways for patients and their families to interact with your facility. It enables consumers to request new appointments, view, cancel or request to reschedule upcoming appointments, review prep instructions and even pre-register easily and securely. This capability is available 24 hours a day 7 days a week and accessible wherever it’s convenient to access the Internet.
• Provider Portal—Key to physician loyalty
  Satisfying your physician community is vital to remaining competitive in today’s demanding marketplace. SCI’s Provider Portal supports your outreach efforts by enabling referring physician offices to quickly and easily schedule appointments for their patients—without having to call the health system directly. Schedule Maximizer electronically sends an itinerary that the physician office can share with the patient to ensure preparatory instructions are understood and followed. Enabling online appointments reduces your phone calls and adds efficiency to your scheduling process.
• Patient Kiosks—Key to best first impression
  Using our partner's kiosk technology, patients can quickly and easily check themselves in. Through automated check-in enabled by SCI, they’re able to confirm demographic data, pay their co-pay or outstanding balances, answer relevant questions, complete and sign forms, and even get a walking map to the department for their procedure—all without waiting in line for registration personnel. The system takes it from there, alerting the departments the patient is visiting for even more convenience.

customer quote:

“SCI Solutions helped us improve our internal scheduling processes and lets us offer the easiest access for physicians and patients in our market.”

Denton A., CIO
WakeMed Health System

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