SCI Solutions Implements Improved Access Management Processes at Three Prominent Healthcare Organizations
Los Gatos, Calif. – August 7, 2006 – SCI Solutions, the fastest growing Access Management solution provider for healthcare, today announced it has signed three new, large-scale customers for its Schedule Maximizer (formerly known as scisolutions.com) and Order Facilitator (formerly known as efileshare.com) products. Schedule Maximizer is SCI's award-winning, Internet-based, pre-registration, scheduling and front-end revenue cycle solution for hospitals and healthcare systems of all sizes. Order Facilitator is SCI's premier healthcare web solution for automating outpatient orders for hospital services from community physicians.
National Institutes of Health (NIH), Clinical Center, a part of the U.S. Department of Health and Human Services and primary Federal agency for conducting and supporting medical research located in Bethesda, Maryland went live with Schedule Maximizer on December 5, 2005, just four months from the contract signing. In addition to Scheduling, NIH's implementation included Appointment Reminders, Provider Portal (pilot), bi-directional interface with their Medical Information System, as well as a scheduling interface on booking and check-in. The scope of the implementation encompassed fifteen clinic locations; one hundred forty-seven different clinics; twelve inpatient units; three Day Hospitals; Imaging Services; four Diagnostic and Procedure areas; one hundred seventy-five Schedulers; and eight hundred ninety-five casual users. This statement does not reflect endorsement or imply endorsement of SCI, its products or services, by the Clinical Center or NIH.
Eisenhower Medical Center, a 253-bed acute care hospital facility located in Rancho Mirage, CA and its companion Radiology facility, Eisenhower Imaging Center went live with the SCI Order Facilitator on April 28, 2006 in several pilot practices and plans to roll out the product to its entire Physician Community to accommodate all orders submitted to the Medical Center and their affiliates.
According to Mark Gaulding, Director Revenue Control and Audit "Eisenhower purchased Order Facilitator to overcome the volume of lost and illegible orders in our Lab environment and for the ability to customize the procedure lists in our system (by modality and according to CPT Codes) to meet our imaging center's specific needs." He added, "We are looking forward to seeing immediate results and an improved workflow in the coming weeks."
"Order Facilitator has been a wonderful tool to help us to expedite scheduling. The majority of our patients are same-day or next-day appointments and it makes getting the patients scheduled much easier," says Jill Hunerberg, Executive Director, Eisenhower Imaging Center. "Our Scheduling staff loves it because they don't have to make unnecessary phone calls to the physicians' offices to decipher orders."
Additionally, Eisenhower plans to incorporate SCI's Fax Server solution to insure that 100 percent of its incoming orders can be managed entirely with the Order Facilitator.
WakeMed Health & Hospitals, a 752-bed private, not-for-profit health care system based in Raleigh, North Carolina initially went live on SCI's Schedule Maximizer in the Rehabilitation Hospital and Outpatient Centers in 2001. Currently they are using Schedule Maximizer (with Medical Necessity and Eligibility modules, along with a two-way interface and account management) to Radiology, Cardiology, Neurodiagnostics and other departments across their two acute care hospitals and expanding number of outpatient centers.
According to Denton Arledge, Vice President and Chief Information Officer at WakeMed, "As we sought to improve our enterprise-wide scheduling processes, we found the ideal solution already being utilized in our Rehabilitation department." Arledge continued, "Rehab had been very successful using SCI's Schedule Maximizer solution across their seven outpatient locations for more than three years and we knew the SCI solution would handle Radiology and other scheduling just as well." He added, "We are also deploying the Provider Portal for physician office self-scheduling. Our future plans may include using the Consumer Portal for patient self-scheduling and online pre-registration." Arledge concluded, "SCI's tool has helped WakeMed improve its internal scheduling processes and the product allows us to offer the easiest access for physicians and patients in our market service area."
John Holton, CEO, SCI Solutions commented, "We are pleased with the opportunity to provide our advanced Access Management solutions to help these leading health systems to streamline their administrative processes, improve their customers' satisfaction with their services and to expedite access to patient care delivery in their respective communities."
About SCI Solutions
SCI Solutions is transforming healthcare Access Management with products and services that facilitate the efficient and secure exchange of clinical and financial information between patients, physicians and healthcare facilities. SCI provides a variety of applications and self-service portals that help physicians and patients interact easily and at their convenience for many of their access-related needs. From a hospital's clinical departments, to its financial executives, to its physicians SCI improves their effectiveness while making the patient's service experience first class.
Founded in 1999, SCI Solutions is headquartered in the Silicon Valley, Calif. with additional offices in Tucson, Ariz., Pensacola, Fla. and employees throughout the United States.
About NIH
The National Institutes of Health (NIH) -- The Nation's Medical Research Agency -- includes 27 Institutes and Centers and is a component of the U.S. Department of Health and Human Services. It is the primary federal agency for conducting and supporting basic, clinical and translational medical research, and it investigates the causes, treatments, and cures for both common and rare diseases. For more information about NIH and its programs, visit www.nih.gov.
About Eisenhower
Eisenhower Medical Center is a not-for-profit, comprehensive health care institution distinguished nationally in 2005 as a 100 Top Hospital by Solucient®, the national market leader for benchmarks and trends in business health care. The campus includes the 253-bed Eisenhower Hospital, the Betty Ford Center at Eisenhower, the Barbara Sinatra Children's Center at Eisenhower, and the Annenberg Center for Health Sciences at Eisenhower. The medical center is renowned for its Centers of Excellence in Orthopedics, Cardiovascular at the Eisenhower Smilow Heart Center, and Oncology at the Eisenhower Lucy Curci Cancer Center. Situated on 130 acres in Rancho Mirage, the medical center has provided a full range of quality medical and educational services for more than 30 years for residents and visitors to the greater Coachella Valley. For more information, visit www.emc.org.
About WakeMed
WakeMed Health & Hospitals, one of the first hospital systems in the country, is a private, not-for-profit health care organization based in Raleigh, N.C. The system comprises a network of health care facilities throughout Wake and Johnston Counties, including: a 528-bed tertiary referral hospital and a 68-bed rehabilitation hospital in Raleigh, a 114-bed community hospital in Cary, a comprehensive outpatient center and freestanding emergency department in North Raleigh, seven outpatient rehabilitation sites, two skilled-nursing and outpatient facilities, a 90-physician multispecialty practice, and home health services. WakeMed also provides managements services for Betsy Johnson Regional Hospital in Dunn, NC. Centers of excellence include cardiac and vascular care, women's and children's services, physical rehab, emergency and trauma, orthopaedics, neurosciences, home care and numerous wellness and community outreach programs. WakeMed's team of 7,000 nurses, technologists and medical support staff and more than 1,000 affiliated physicians serve the residents of North Carolina using the most advanced technologies and facilities to ensure the finest in health care. For more information, visit www.wakemed.org.
client quote:
“Because of SCI we enjoy stronger and increased physician loyalty and increased volume of services. It’s a key component of our relationship building program.”
Chip McCoy, Clinical Systems Analyst
Baptist Health of Northeast Florida
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