Three Success—Critical Applications Enhancing the Patient/Provider Access Experience
Scott Bennett, SVP, Sales and Marketing, SCI Solutions
Today's healthcare organizations operate in an extremely competitive environment. For hospitals, patient and provider satisfaction have become key to gaining and maintaining market share. Below are three success-critical applications guaranteed to enhance the access experience at your facility.
1) Consumer Portals enable consumers to schedule appointments online—and at their convenience
Consumer Portals enhance the customer experience by letting consumers schedule their individual and family healthcare appointments online, 24 hours a day, 7 days a week. After appointments are confirmed, patients arrange for appointment reminders that are sent via telephone, pager or email. Patients can even register for their visit online and avoid this time-consuming hassle when they arrive at the hospital.
The Consumer Portal is an innovative e-health resource that helps hospitals and physicians' offices reduce costs and boost productivity. Hospitals and health systems also view this tool as a demonstration of their commitment to physicians and consumers alike. For them, the Consumer Portal is a fundamental business decision that enhances the organization's value proposition--and market share.
Consumer Portals enable the public to:
- Schedule appointments online at their convenience
- Maintain demographic and insurance information
- Manage household schedules
- Request automatic appointment reminders
- Change or cancel scheduled appointments
- And generally streamline the scheduling and registration processes
2) Patient Kiosks let patients conveniently self check-in/register and easily find their way throughout your facility.
Much like the self-service kiosks at airports, Patient Kiosks are making hospital check-in and check-out processes more convenient for patients and efficient for the organization.
Patient Check-in Kiosks streamline the process of checking patients in for hospital stays, lab visits, and/or physician office appointments. By simply swiping a membership card, credit card or driver's license at the kiosk, patients are automatically checked in and placed on an automated "checked-in" list. Patient Kiosks minimize wait times and congestion at the front desk, reduce the need for clipboards and lessen the risk of patient misidentification and clerical errors at data entry.
Patient Kiosks enable patients to:
- Confirm their scheduled appointment(s) and check-in. And at check-out patients can use the kiosk to schedule future appointments.
- Sign various consent and HIPAA forms presented by the healthcare organization. Patients can read the information and sign forms using an electronic signature pad on the kiosk.
- Use a credit card to pay their co-payments. In addition, the kiosk can also present and request payment for the patient's outstanding balances.
- Find directions to specific facilities and departments—a valuable service for patients and their families. Additionally, the same kiosk software can be accessed on PCs by hospital staff and volunteers to print easy-to-read directions for those who request them.
3) Provider Portals electronically connect your physicians to the hospital's scheduling system.
The Provider Portal electronically connects a hospital's affiliated physicians to the enterprise scheduling system via the hospital's website or designated web address. Providing physicians with the ability to schedule appointments online makes the entire healthcare delivery process more efficient in terms of their time and in terms of hospital labor resources. The Provider Portal allows physicians to focus on delivering quality care, instead of the logistics required to coordinate it.
Provider Portals enable physicians' offices to:
- Book appointments directly into the hospital or request selected procedures
- Update and validate patient insurance information
- Review registration information
- Update and validate demographic information
- Access procedure preparation information
- Enter ICDs and CPTs with appointment
- Enter and modify patient appointment time preferences
client quote:
“With SCI we reduced our lab monthly denials from $23,000 to 0, and increased utilization from 400 average orders a month to 3,230, as well as improved patient, physician and staff satisfaction.”
Eisenhower Medical Center
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