Does Your Organization Pass the Access Fitness Test?
Take this Short Quiz and Find Out
Where does Access Management rank in your organization's priorities? What strategic initiatives does your organization pursue to ensure you are providing the ultimate customer experience? Are patients satisfied with their "front-door" experience? Are you utilizing resources accurately and optimally? Is yours a "healthy" Access Management environment?
Take the Quiz and learn where you stand!
| Order Processing | Yes | Sometimes | No |
| Do you provide ease of order submission from outpatient physicians? | |||
| Does your organization have 100% order capture? | |||
| Are orders received complete, legible and accurate? | |||
| Do you complete Medical Necessity checking prior to order submission? | |||
| Are orders signed, authorized and verified for payment before the patient arrives? | |||
| Do you provide secure communication with affiliated physician offices? |
| Front-Door Experience | Yes | Sometimes | No |
| Do you use an enterprise-wide scheduling system? | |||
| Do you provide ease of access for referring physicians and patients? | |||
| Do you offer the ability to schedule most convenient time and location? | |||
| Do you monitor calls for accuracy? | |||
| Do you track call center performance? | |||
| Do you offer online, self-service access for patients and providers? | |||
| Do you provide financial counseling to patients prior to their arrival? | |||
| Do you offer kiosk technology to bypass registration lines? |
| Revenue Cycle | Yes | Sometimes | No |
| Do you check Medical Necessity and Eligibility upon scheduling services? | |||
| Do you provide appointment reminders to reduce no-shows? | |||
| Do you use sophisticated rules to reduce errors and work? | |||
| Do you manage clinical and revenue cycle workflow through worklists? | |||
| Do you automatically escalate tasks not complete prior to an appointment? | |||
| Do you make the most efficient use of resources? |
If you answered:
YES to ALL ... CONGRATULATIONS! You are in PERFECT ACCESS shape!
Mostly SOMETIMES ... You need an Access tune-up!
Mostly NO ... You need an EXTREME Access Management makeover!
At SCI Solutions® our sole focus is helping organizations like yours transform their Access and Revenue Cycle Management processes. SCI provides comprehensive Access Management products, coupled with sophisticated workflow functionality to manage a hospital's scheduling and pre-encounter revenue cycle requirements. We provide a variety of customer self-service solutions that help physicians and patients interact seamlessly with your organization for all their Access-related needs. From your hospital's clinical departments to your financial executives to your physicians, SCI improves their effectiveness while making the patient's customer experience world class. Our easy-to-learn Access Management offerings fall into the following categories:
SCI's web-native technology offers healthcare a dramatic new business model for the delivery of Access Management applications. Our core product, Schedule Maximizer, is Access Management's only true Application Service Provider (ASP), now commonly known as Software as a Service (SaaS).
client quote:
“With SCI we reduced our lab monthly denials from $23,000 to 0, and increased utilization from 400 average orders a month to 3,230, as well as improved patient, physician and staff satisfaction.”
Eisenhower Medical Center
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