about access management

Podcasts

Downloading the podcasts: The podcast files are .m4v format. This is an iPod and iPhone format. These files can also be played in iTunes. To save the files to your computer, simply right click on the link "click here to download" and choose "Save Target As" or "Save Link As".

Sometimes You Have to Fight for What’s Right
John Holton, SCI Solutions
Click here to download

First Class Patient Access – Using Access Management to bring the “Ritz-Carlton” standards to healthcare
Connie Lawrence, Alamance Regional Medical Center and Lesli Kennedy, McLeod Health
Click here to download

Achieving the Goal of One-Call for All in Patient Access
Michelle Fox, Health First, Inc.
Click here to download

Delivering Outstanding Customer Service and How to Handle Dissatisfied Patients
Mary Brady, HCT Consulting
Click here to download

Advancements in Scheduling: Centralizing, Outsourcing and Self-Scheduling
Hans Morefield, SCI Solutions
Click here to download

What Drives Patient and Provider Satisfaction? Portals are the Key!
John Piper, Riverside Health System
Click here to download

client quote:

“With SCI we reduced our lab monthly denials from $23,000 to 0, and increased utilization from 400 average orders a month to 3,230, as well as improved patient, physician and staff satisfaction.”

Eisenhower Medical Center

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