Use your healthcare IT investment wisely

Technology is only as good as the processes and people surrounding it, and we know people often change and processes need to adapt to the times. SCI optimization services help your organization use SCI tools to their fullest potential. The result is higher productivity, sustainable population health management and greater volume capture.

​SCI’s Optimization
Services

Current Use Analysis

The SCI optimization team reviews your current SCI system configuration, and assesses your current workflows, utilization of the technology, and the degree of integration with other systems. We then identify and recommend areas of further value capture population health management. This is usually the beginning of our partnership with you, directed at fully leveraging our solutions.

Provider Network Manager Optimization Services

Our Provider Network Manager Optimization Services ensure that you leverage the technology for measurable process improvements and revenue growth opportunities. SCI offers two main post-implementation programs to enhance adoption of Provider Network Manager in your market and several additional consulting services designed to capture further value.

Client Success Program

This program is focused on strengthening the relationship between you and your physician community by using proven onsite training methods, workflow design, performance monitoring, and superior population health management. We work with you to maximize adoption and improve satisfied use of the web order and referral functionality by your physician office community. And system analytics allow us to assess order and referral volume trends so that we can identify and address network leakage problems. This program also includes hands-on work with your patient access and pre-registration teams solidifying the internal workflows and best practices.

Growth Monitoring and Assistance Program

Gain additional insight into your outpatient order volume and referral trends with daily remote monitoring and analysis of your network’s utilization of Provider Network Manager. Through a jointly developed communication program, we share actionable insights with your department leaders and senior executives. We also conduct best-practice coaching to a client’s physician office community designed to improve web order and referral adoption.

Other Value Capture Opportunities

The SCI optimization team can identify additional ways to leverage Provider Network Manager across your key departments like surgery. Surgery scheduling is a complex puzzle and often starts with the physician office contacting the surgery schedulers for a ‘reservation’ via a phone call. Provider Network Manager electronically sends the ‘reservation’ with complete information, which significantly streamlines the surgery scheduling process. Facilities communicate effectively in a fraction of the time — and there is a documentation trail for all requests and changes.

Schedule Maximizer optimization services

We examine your scheduling practices, registration workflow, access management strategies, and reporting process to identify utilization and performance opportunities for Schedule Maximizer. We partner with you to review and evaluate your database configuration and ensure key features are actively used, such as complex rule definitions and defined work lists. We focus on scheduler productivity, and we also assess your pre-registration workflows and the use and/or integration of revenue cycle functionality. We identify opportunities for further streamlining processes through workflow redesign or integration with other systems, provide recommendations, and deliver a detailed analysis of recommended strategies and improvements to meet your goals.

“Scheduling with our specialists now takes less than half the time."

Mary Godwin,
Patient Access Manager,
Baptist Healthcare

Put SCI’s optimization services to work for you. Let's Talk

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