Arrival Manager™

Arrival Manager is SCI’s self-service check-in and registration kiosk that gives arriving patients a “fast pass” to their outpatient appointments. Through Schedule Maximizer’s portal platform, card-swipe demographic look-up capabilities enable outpatients to check themselves in and bypass crowded registration waiting areas and other arrival-related administrative bottlenecks.

Health systems gain competitive advantages and labor-saving efficiency from this self-service option. With Arrival Manager’s automated check-in and registration also comes a healthy boost to productivity—for your hospital’s Access Management team.

Our Arrival Manager kiosk meets healthcare’s pressing need for
self-service check-in options, providing advantages to both patients and staff. People like this type of self-service convenience they’re accustomed to at airports, banks and grocery stores. It’s fast and easy with little waiting. Additionally, automating the check-in process eases the workload on busy administrative personnel—while improving customer service.

Some hospitals and health systems view this technology as a demonstration of their commitment to patient satisfaction. For them, the kiosk is fundamental to enhancing operational efficiency as well as creating a hassle-free, front-door experience.

Improve Customer Service

Arrival Manager greets patients in the same “At-Your-Service” manner as the doorman of a Five-Star hotel. Focused on the patient experience, Arrival Manager seems to say … “I am here to help check you in” … “Let me direct you” … “Do you need more information?” Shortening check-in time and reducing frustrations clearly help improve customer satisfaction.

Reduce Administrative Expenses

Arrival Manager offers an extra set of hands to assist your registration staff. Through the kiosk, patients can validate and update their demographic information. Arrival Manager, which runs according to the parameters you set, customizes and streamlines your patient access workflows and business processes to reduce your administrative costs.

Enhance Quality of Information

At the kiosk, patients have the opportunity to confirm their personal information, minimizing errors that could affect clinical outcomes, patient safety, compliance and revenue cycle management.

Arrival Manager features:

• The ability for a patient to scan a Driver’s License or enter data in response to prompts, providing additional authentication when multiple names are found
• Registration workflow that allows for documentation acceptance, review and or signature
• Insurance data workflow that enables patients to view and validate their current insurance information
• Full compliance with HIPAA, JACHO and ADA 508 mandates
• A secure user environment that includes a proximity mat and privacy filter on the monitor

Suit Your Hospital’s Style

SCI offers multiple kiosk style options for Arrival Manager. Choose from free-standing, desktop, wall-mounted or tablet styles to best meet your needs. You make it your own by “branding” the self-service solution with your hospital’s marketing specifications.

If you would like a demonstration of Arrival Manager, please contact us.

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