Self-service

Self-service options have become commonplace for many everyday activities. Today people expect to use automation for faster service. Shoppers self check-out their groceries and movie rentals and make Internet purchases. Passengers use kiosks for faster check-in at airports. And most people rely on ATMs to quickly access their bank accounts.

Now healthcare can provide similar no-wait conveniences with SCI’s self-service offerings. SCI’s automated self-service options let physicians, consumers and patients streamline their healthcare experiences. Creating smoother, more efficient outpatient visits with SCI’s check-in kiosk automation leaves a quality impression that reflects well on the professionalism of your organization.

SCI’s innovative Physician and Consumer self-service web portals give healthcare organizations new avenues to connect to the community. Whether the physician office or patients schedule appointments online, SCI’s software boosts productivity and offers timely convenience for accessing healthcare. We help your organization achieve a competitive advantage and realize significant operational benefits by enabling self-service solutions for your referring physicians, consumers and arriving patients.

Capabilities Add Convenience

Your organization benefits from our industry-leading self-service Access Management capabilities that include:

• Patient Arrival Kiosks—Key to best first impression
  Using our self-service kiosk technology, patients can quickly and easily check themselves in for outpatient appointments. Our automated check-in capabilities enable patients to confirm and update their demographic data in private, check their co-pay or outstanding balances, complete and sign forms, and even get wayfinding directions to their appointment—all without waiting in line for registration personnel. The system alerts the department that its patient has arrived, setting clinical workflow in motion.
• Provider Portal—Key to physician loyalty
  Satisfying your physician community is vital to remaining competitive in a demanding marketplace. SCI’s Provider Portal supports your outreach efforts by enabling referring physician offices to quickly and easily schedule appointments for their patients—without having to call the health system directly. Schedule Maximizer electronically sends an itinerary that the physician office can share with the patient to ensure preparatory instructions are understood and followed. Enabling online appointment-making reduces phone calls to your staff and adds efficiency your scheduling process.
• Consumer Portal—Key to customer satisfaction
  Revolutionizing the appointment-making process, the online Consumer Portal provides numerous ways for patients and their families to interact with your facility. It enables consumers to request new appointments, view, cancel or request to reschedule upcoming appointments, review prep instructions and even pre-register easily and securely. This capability is available 24 hours a day 7 days a week and accessible wherever it’s convenient for consumers to access the Internet.

“Why I Love SCI Solutions…The PORTALS! Allow us to collaborate with our physician offices and increase referrals and revenue.”

Kim L.
Revenue Operations Manager Patient Access Services
HealthFirst Inc.

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