Date: Location: Website: Registration: |
Conference Agenda At-A-Glance
PRODUCT FOCUS: Order Facilitator (OF) Schedule Maximizer (SM) Revenue Accelerator (RA)
Consumer Portal (CP) Provider Portal (PP)
Monday, February 23, 2009 |
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| 5:00 pm to 8:30 pm | Registration followed by Reception and Dinner |
Tuesday, February 24, 2009 |
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| 6:00 am to 8:00 am | Breakfast |
| 8:00 am to 9:00 am | Welcome Java with John John Holton, CEO |
| 9:15 am to 10:00 am | SM/OF Presentation: Been There and Done That...What to Expect When Centralizing Your Scheduling |
| 10:00 am to 10:15 am | Break |
| 10:15 am to 11:00 am | SM Presentation: Pre-Register Patient in Schedule Maximizer as part of Scheduling Call |
| 10:15 am to 11:00 am | OF Presentation: Keeping the Orders Coming (Marketing to the Community) |
| 11:15 am to 11:45 am | SCI Future Development Update |
| 11:45 am to 1:00 pm | Lunch |
| 1:00 pm to 1:45 pm | SM Presentation: Getting the Most from Automated Appointment Reminders (language options, workflow, reminders to schedule appointment, no-show reminders, set-up, including use with the Consumer Portal) |
| 1:00 pm to 1:45 pm | OF Presentation: Rolling Out Order Facilitator (including Reporting Strategies) |
| 2:00 pm to 2:45 pm | PP/CP Presentation: Building Customer Loyalty with the Consumer and Provider Portal to keep Business Coming Your Way |
| 2:00 pm to 2:45 pm | OF Presentation: Fax Solution |
| 2:45 pm to 3:00 pm | Break |
| 3:00 pm to 3:45 pm | SM Presentation: Fast, Easy, Authorization/Referrals and Eligibility -- Help Eliminate the Cost of Denials! |
| 3:00 pm to 3:45 pm | OF Presentation: Roundtable - Using Order Facilitator in admissions, surgery, ER, diabetes, etc. |
| 4:00 pm to 4:45 pm | SM/OF Presentation: Roundtable Discussion: Best Practices for Medical Necessity |
| 5:30 pm to 8:00 pm | SCI Social Activity/Dinner |
Wednesday, February 25, 2009 |
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| 6:00 am to 8:00 am | Breakfast |
| 8:00 am to 9:00 am | SCI Presentation - Meet the Experts |
| 9:00 am to 9:45 am | SM Presentation: Making the Worklist Really Work for You! |
| 9:00 am to 9:45 am | OF Presentation: CPT Customization (clearing up the confusion by sharing examples) |
| 9:45 am to 10:00 am | Break |
| 10:00 am to 11:00 am | SCI OF/SM Integration Update |
| 11:00am to 11:45 am | OF/PP Presentation: Are you ready to bring your Physician marketing program to the next level? |
| 11:45 am to 12:45 pm | Lunch |
| 12:45 pm to 1:30 pm | SCI Presentation: Power Tools: SCI’s Advanced Reporting Capabilities with Creative Report Sharing |
| 1:30 pm to 2:00 pm | Closing Remarks Cindy Dullea – SrVP Marketing |
Session Descriptions - Expanding Your Knowledge with SCI Solutions
Java with John
Come join this session to hear the latest update about the company and the future
of Access Management. John Holton, CEO of SCI Solutions, will give his annual
update on SCI and the business of Patient Access. Learn what has happened at SCI since the
last User Group and the future plans that SCI has in store for bringing you the latest in advanced
Access Management services.
Tuesday, February 24 at 8:00 AM (60 minute session)
Product Development Update
Come hear the exciting updates about Schedule Maximizer and Order Faciltator. Learn about the Strategic Roadmap Committee and the process used to define each of
the product releases. Understand SCI's Product Development Lifecycle and how
your input can impact a release. See what is in store for future releases for the Order Facilitator
and Schedule Maximizer product lines!
Product Focus –Schedule Maximizer and Order Facilitator
Tuesday, February 24 at 11:15 AM (30 minute session)
SCI Order Facilitator/Schedule Maximizer Integration Update
Kristy Roesner and Jim Grove will provide an update on the status of the product line integration. Learn about the exciting future of Access Management with this much anticipated release.
Product Focus – Order Facilitator and Provider Portal
Wednesday, February 25 at 10:45 AM (45 minute session)
Meet the Experts: Register the Top 3 Issues that you would like to discuss with SCI's Support Experts (CSC). Round table discussion.
Come to the table with your issues and we'll have a panel of CSC Experts available to provide solutions for challenges such as:
- How to improve workflow
-
Rules (i.e. worklist update)
-
Location specific preference cards
Product Focus - All
Wednesday, Feburary 25 at 8:00 AM (60 minute session)
Gaining Momentum with Your Physicians
Rolling out Order Facilitator (OF)
- Workflow of buckets (scheduled, registered, etc)
- Recurring Orders – how to set up and use
- Questions/Statements associated to CPT Codes
- Workflow with EMR
- Workflow to Imaging Solution
- Indexing Faxes
- Authorizations/Referrals
- Medical Necessity Checking
Product Focus – Order Facilitator
Tuesday, February at 1:00 PM (45 minute session)
Are you ready to bring your Physician marketing program to the next level?
Marketing to doctors can be fun and easy, when you overcome the obstacles which frustrate everyone else. Marketing new services and offerings to your community physicians is key to bringing in new patients and boosting your bottom line. You need a solid marketing plan that will grab a busy doctor's attention, and position your hospital to earn their referrals. Your plan must educate physicians about what your facility has to offer.
But with physicians so pressed for time, how do you create a physician relations plan that gets face time? Which marketing vehicles do you choose? And how do you measure the results of your efforts?
Product Focus – Order Facilitator and Provider Portal
Wednesday, February 25 at 10:45 AM (45 minute session)
Expanding Your Success with SCI Solutions
Pre-Register Patient in Schedule Maximizer as part of Scheduling Call (SM)
Helpful tips and tricks for improving your pre-registration processes such as:
- Create Pre-Registration Worklist and Pre-Register in SM
- Alternative: Create ‘Quick Account’ as part of Scheduling Call
- Use Pre-Reg Worklist and Pre-Register in Schedule Maximizer
- Alternative: Use Pre-Reg Worklist, but Pre-Reg in registration solution
Product Focus – Schedule Maximizer
Tuesday, February 24 at 10:15 AM (45 minute session)
Been There and Done That...What to Expect When Centralizing Your Scheduling (SM/OF)
Are you still operating in a decentralized environment but wondering what’s involved in moving to Centralized Scheduling? Or if you are already Centralized, want to hear how your fellow SCI Users are continuing successful roll-outs. Attend this session to hear plenty of "lessons learned".
Product Focus – Schedule Maximizer
Tuesday, February 24 at 9:15 AM (45 minute session)
Fast, Easy, Authorization/Referrals and Eligibility
It’s fast and it’s easy! Doesn’t that sound like a good business decision? If
your site is not using the Authorization/ Referral Module yet, join this session
to understand the setup and workflow options. This module is available to all
Schedule Maximizer customers at no additional charge. Learn how to use the Worklist to initiate
the Authorization/Referral workflow or have the system prompt for the information automatically.
- Initiate the Authorization Process During Scheduling/Create Authorization Required Worklist
- Use Authorization Worklist and Enter Authorization Details in Schedule Maximizer
- Initiate the Managed Care Referral Process During Scheduling
- Have Schedule Maximizer Auto-Verify Eligibility/Create Eligibility Denied Worklist
- Verify Eligibility at the time of scheduling
Product Focus – Schedule Maximizer Authorization/ Referral Module
Tuesday, February 24 at 3:00 PM (45 minute session)
The Power of Medical Necessity
Online Medical Necessity checking puts the power to perform real time electronic medical necessity verification at the point of ordering, scheduling or registration in your hands. Attend this session to hear how an SCI User is experiencing success with SCI's Medical Necessity functionality with both Order Facilitator and Schedule Maximizer (including printing ABNs and getting them signed
upon patient arrival).
Product Focus – Order Facilitator and Schedule Maximizer Medical Necessity Module
Tuesday, February 24 at 4:00 PM (45 minute session)
Making the Worklist Really Work for You!
Sites often overlook the power of the Worklist. The Worklist Module can help organize and
improve workflow, assist in the pre-registration process, and provide useful information
for multiple users. Join this session to learn how one organization has put the Worklist to
work. This site was able to organize many layers of the pre-registration process and get the
job done prior to a patient’s appointment. Learn the features and functions available in this
module.
Financial Worklists:
- Create and Use Financial Clearance Worklist
- Use Worklist to Inform Front-Desk of Actions Required of Them
- Capture Other Appts via Interface to Run Through Revenue Cycle Rules Engine
- How to work the worklist
Product Focus – Schedule Maximizer Worklist Module
Wednesday, February 25 at 9:00 AM (45 minute session)
Let the Rules do the Thinking!
The Update Worklist Rules feature allows the
system to organize and manage the Worklist items. Learn how to write these rules
to save time and effort. You can use these rules to prevent items from falling through
the cracks! Use Rules to track canceled appointments. Join this session to discover how you
can use Rules to make certain that every Worklist item gets to the right user every time!
Run basic rules on insurance plan when scheduling:
- Capture Patient’s Insurance Coverage During Scheduling
- Use Plan-Specific Edits to Ensure Accurate Insurance Data Collection
- In-Network, Self Pay etc rules
Product Focus – Schedule Maximizer Worklist Module
Wednesday, February 25 at 10:00 AM (45 minute session)
Enhancing Customer Satisfaction with SCI Solutions
Building Customer Loyalty with the Consumer and Provider Portal to Keep Business Coming
Your Way
The Internet has become a popular tool for researching, selecting and acquiring everything
from books, banking, and travel. Increasingly, consumers are turning to the Internet for information
and access to healthcare. Learn how SCI Customers are using the Consumer Portal to facilitate
patient access through appointment look-up, pre-registration and healthcare appointment scheduling
for individuals and families online, at their convenience! This session is geared for those
users that are curious about the Consumer Portal workflow or interested in implementing this
product.
Consumer Portal:
- Pre-Registration online
- Schedule, Request, Cancel, Rebook appointments online
- Online Forms
- Customizing your Portal
- How to get started
These days, no hospital or diagnostic organization can survive unless they have the business of the surrounding provider community. Often, incoming business can be lost as providers find more efficient means to schedule their patients’ diagnostic or referral appointments. The Provider Portal allows healthcare providers to schedule appointments online without having to pick up the phone. Hear how this customer was able to excite the provider community, customize the portal for each physician group, and reduce complaints by offering this great online application!
Provider Portal
- Schedule, Request, Cancel, Rebook appointments online
- Communication tool for portal users
- Online Forms
- Customizing your Portal
- How to get started
Product Focus – Portals
Tuesday, February 24 at 2:00 PM (45 minute session)