PROMOTE YOUR SERVICE LINES AND CLASSES

Let new and returning patients easily schedule what they need, while your digital engagement platform assures accuracy.

ACQUIRE PATIENTS VIA FOCUSED OUTREACH CAMPAIGNS

Promote health awareness and service lines, such as your cardiac health programs, with campaigns that result in scheduled visits.

ENGAGE PATIENTS WITH A CONVENIENT INTAKE PROCESS

Welcome patients on any device with easy scheduling, pre-reg forms, and more through your virtual front door.

Today's consumers have high expectations for digital experiences, and the SCI Digital Patient Engagement Platform gives them a welcoming virtual front door to your health system. It promotes your trusted brand across all your digital properties and gives patients fast, real-time, self-service access to all appointment inventory across your network. It guides your patients through easily searching for a physician, scheduling appointments, and pre-registering prior to their appointment – all at their convenience, on any device, with nothing to download. This platform leverages SCI’s well-adopted patient access suite that delivers integrated order/referral managementrules-based scheduling, and revenue cycle tools that streamline processes and workflows for patient scheduling and access teams, resulting in increased revenue and reduced costs.

Four Pillars of Your Branded Virtual Front Door

4 Pillars to Digital Patient Engagement

Acquire New Patients Using Scheduling as the Call To Action

Health systems, hospitals and imaging centers run a variety of campaigns to attract and acquire new and returning patients. The SCI Digital Patient Engagement Platform handles multiple campaigns with custom colors, graphics and calls to action. Patients simply follow your URL link on their desktop, tablet or smartphone to access fast, convenient, mobile scheduling for the healthcare services they need – and there’s no app to download. It makes booking an appointment the logical next step for patients in response to your outreach campaigns, such as breast cancer and heart health awareness or birth center promotions. 

Patients appreciate frictionless “guest” browsing with minimal data requirements to find a provider who meets their needs and check availability across multiple days, times and locations. Once they are ready to book an appointment, account setup is quick and easy. 

The SCI platform guides patients through a foolproof scheduling process as familiar as booking a flight to schedule anything from annual physicals and screening mammograms to colonoscopies and MRIs. This helps you drive new and repeat business, optimize resource utilization, and reduce costs.

Make it Easy for Your Patients to Engage with You

Help Patients Find Providers and Access Urgent Care

When it comes to care settings and providers, patients want choices. The SCI Digital Patient Engagement platform makes it easy for patients to find a provider or reserve a spot at an urgent care facility. Patients can start by browsing for a convenient location or by looking for a provider who meets their preferences for gender, languages spoken, etc., across all your locations. Patients can also reserve a spot at urgent care centers and see accurate wait times. New and returning patients experience reduced stress by reserving, checking in and waiting from the comfort of their own home.

Let Patients Schedule Advanced Procedures or Educational Sessions

Hospitals have complete control over which visits, procedures and classes can be offered for patient self-scheduling. The SCI Digital Patient Engagement platform integrates SCI's Smart Scheduling technology to assure accuracy with a guided process that considers best available times, patient preferences, availability of necessary resources as well as customized, procedure-specific scheduling rules and preparation instructions. And rather than simply "requesting" an appointment that requires confirmation and booking by staff, patients use the platform to book actual appointments from your available inventory in real time. With this level of control, organizations can feel confident offering a wide range services through convenient self-scheduling.

Complete Pre-Registration Faster with Integrated Digital Intake and Consent Forms

Once booked, engage patients with digital pre-registration and consent forms, prep instructions and reminders before they arrive for their appointment. Patients appreciate the convenience of completing registration tasks at their leisure. They arrive on time and well-prepared for their appointment, which reduces costly last-minute reschedules and no-shows. It’s not only easier for patients, but it also dramatically improves revenue cycle accuracy and efficiency.

Featured Resources

Solution Sheet: Digital Patient Engagement Platform
Solution Briefs Solution Sheet: Digital Patient Engagement Platform

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Infographic: 8 Requirements to Meet Patient Expectations for Self-Scheduling
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Infographic: Centralized Patient Access 10-Point Checklist for Success
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Checklist: Centralized Patient Access Checklist for Success
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Solution Brief: Market-Based Scheduling
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