Patient Access Professional

Infographic: 8 Requirements to Meet Patient Expectations for Self-Scheduling

Posted on September 21, 2018

Patients have come to expect that their preferred hospital or health system will provide convenient mobile, self-scheduling. Patients want to easily book healthcare appointments online with their providers anytime, from any device — and they don't want to hassle with downloading and managing an app. Given that online appointment scheduling can make or break patient retention for 61 percent of patients, learn the eight key requirem...

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Infographic: 4 Ways Hospital Marketers Attract Patients with Mobile Scheduling

Posted on September 21, 2018

As consumer expectations continue to evolve with the proliferation of services like Uber, Airbnb, and Amazon, it’s not surprising that your patients want the same level of convenience when booking their appointments. At the same time, your organization works hard to attract new patients via seminars and classes. Learn the four ways today's hospital marketers are using intuitive, retail-style patient self-scheduling to compete for business in...

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Data Sheet: GoSchedule

Posted on May 02, 2018

Give patients what they want – go mobile. While only a fraction of patients can do so today, according to a recent Accenture study, 77 percent of patients want to be able to book, change or cancel appointments online. As patient expectations increase, the SCI GoMobile application gives hospitals and health systems the tools needed to compete effectively for volume in today’s rapidly changing healthcare market. With GoSchedule and SCI Smart Schedu...

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SCI Solutions Announces Recipients of 2018 NAHAM Scholarships

Posted on April 11, 2018

SCI Solutions’ National Association of Healthcare Access Management (NAHAM) scholarship winners from Mon Health Medical Center, Novant Health, Banner Health, Cook County Health and Hospital Systems, and M.D. Anderson Cancer Center will join hundreds of other patient access professionals at the conference to share experiences, learn from experts, and discover new strategies and solutions. Read the full Press Release...

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RWJBarnabas Health Delivers Positive Patient Experiences with Streamlined Access Across Services and Campuses

Posted on April 09, 2018

Watch the recorded webinar presented by Danielle Pieloch, Corporate Administrative Director for Access Management, RWJBarnabas Health (NJ), to learn how they transitioned from multiple decentralized call centers to a single integrated platform with a centralized call center. As health systems across the country continue to merge and expand – like RWJBarnabas Health – the ability to standardize and centralize the patient scheduling and access func...

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Houston Healthcare Uses Centralized Patient Access to Drive New Business

Posted on February 02, 2018

Houston Healthcare implemented SCI's Provider Network Manager and Schedule Maxmizer solutions to support centralized patient access across multiple facilities. Patients and providers alike appreciate fast, convenient scheduling at the most convenient location. What's more, they achieved significant improvements to their KPIs: Point of service collections increased 26%; denials due to lack of insurance authorization decreased 5%; and key pati...

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How Maimonides Medical Center Centralized Patient Scheduling in a Multi-EHR Environment

Posted on January 08, 2018

Watch on demand to learn how Maimonides Medical Center, a 711-bed tertiary hospital in Brooklyn, N.Y., with ten ambulatory sites and 49 faculty practices, transitioned from five separate EHR scheduling environments to a single platform and a centralized call center. In this session, Nancy Daurio, CNIO and VP of IT, will discuss how Maimonides gained significant benefits by standardizing scheduling workflows, optimizing resource utilization, and d...

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5 Best Practices for Centralizing Patient Access

Posted on October 02, 2017

In today's highly competitive marketplace, it’s critical for health system executives to collaborate more effectively with referring providers, making it easier for patients to access the care they need. Health systems can capture more business and gain competitive advantage by offering convenient, retail-like experiences. Jamie Gier, SCI Chief Marketing Officer, shares five best practices for centralizing the patient access experience, a big fir...

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Infographic: Centralized Patient Access 10-Point Checklist for Success

Posted on June 29, 2017

Based upon real-world best practices from leading health systems, there are ten key building blocks you need to create a consumer-centric patient access experience and build a stronger network with your referring providers. Create a branded, virtual front door to your health system that will attract and retain patients and increase revenue. Get the Infographic for a summary or read the Full Checklist for details.  Download the Infograp...

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SCI Solutions Enhances Patient Scheduling Platform with Capabilities to Support Large-Scale, Multi-Location Operations

Posted on June 18, 2017

SCI Solutions announces the addition of powerful new capabilities to its rules-based, enterprise healthcare patient scheduling solution, Schedule Maximizer®. This much-anticipated upgrade delivers significant value aligned with two major care coordination themes: market-based scheduling services for large multi-location healthcare organizations and enhanced worklist management that supports the security needs of complex scheduling environments. ...

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Checklist: Centralized Patient Access Checklist for Success

Posted on June 13, 2017

Based upon the experiences of hundreds of U.S. hospitals and health systems, we’ve compiled this best-practice checklist for the key order management, scheduling, and front-end revenue cycle building blocks needed to effectively implement and maintain a centralized patient access function. Build a branded, virtual front door to your health system to gain competitive advantage and attract more business. Read the Full Checklist for details for...

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Solution Brief: Market-Based Scheduling

Posted on June 13, 2017

Market-Based Scheduling from SCI Solutions provides health systems with the technology platform and advanced features they need to simplify and streamline the patient access experience for hospital and physician services across any sized market. Download the Solution Brief...

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Data Sheet: Centralized Patient Access

Posted on June 09, 2017

Centralizing the patient access function gives health systems a consistent brand and standardized workflows across the market, which allows patients to be scheduled at the most convenient and appropriate location — even when no common EHR or HIT infrastructure exists among provider locations. Add to that convenient, mobile patient self-scheduling to stand out in your marketplace.  Download the Data Sheet...

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Infographic: Why Centralized Patient Access Matters for Patient Experience

Posted on May 25, 2017

As patients become more accustomed to taking care of so many things online, such as scheduling mammograms, it's more important than ever to provide a convenient patient experience. This infographic highlights the five stages of frustration patients experience today and the five stages of satisfaction they experience when patient access is centralized. Download the Infographic...

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Infographic: Why Centralized Patient Access Matters for an Ideal Provider Experience

Posted on May 25, 2017

As healthcare organizations compete for business from referring providers, it's more important than ever to provide a convenient experience for providers and their patients. This infographic highlights the five stages of frustration providers experience today and the five stages of satisfaction they experience when patient access is centralized. Download the Infographic...

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Missed Appointments Cost the U.S. Healthcare System $150B Each Year

Posted on May 25, 2017

In her article published in Health Management Technology magazine, Jamie Gier, Chief Marketing Officer, SCI Solutions, explains that the total cost of missed healthcare appointments in the United States every year is an astronomical $150 billion and how to reduce missed appointments. She highlights three tips for health systems to address costly missed appointments, including providing a streamlined patient experience for booking appointments, ma...

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Health First Panel: Streamline Orders and Scheduling Across Your Network

Posted on March 13, 2017

Health First realizes big benefits, including a 20% reduction in call volumes, from a highly efficient process that integrates orders/referrals, insurance authorizations and scheduling end to end. Highlights: Patient-centric, one-call-for-all schedulingFast, accurate electronic orders using GE Centricity integrationOptional online self-scheduling for physicians and patients — resulting in 20% lower call volumes...

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Navigating Population Health and Care Coordination: Points of Intersection

Posted on May 25, 2016

Managing patients effectively and economically while offering unparalleled customer service is a priority for health systems today as they fight for a competitive advantage. Understanding the differences between population health management and care coordination system will help health systems develop strategies to achieve these goals. Read the Article in Population Health News...

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Health First Centralized and Optimized Scheduling Across Locations

Posted on November 12, 2015

When Health First assessed their patient access services and identified multiple areas of inefficiency, they decided to make sweeping changes. The goal: consolidate more than 25 scheduling access points into one single, convenient access point for all of their customers – both patients and physicians – across all of their hospitals. The result: “One Call for All” Patient Access Management...

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Why CEOs and CMOs Should Care About Patient Access

Posted on July 05, 2015

Businesses, including health systems, make considerable investments in marketing to attract and retain clients. But what good is this effort if we don't make it easy for clients to do business with us and get premium value for what they purchase? Read the Article in Becker's Hospital Review ...

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Data Sheet: SCI Schedule Maximizer

Posted on July 01, 2015

SCI Schedule Maximizer is the industry's leading rules-based, enterprise patient scheduling platform. As expectations for patient access ease and convenience continue to be shaped by retail experiences, Schedule Maximizer gives hospitals and health systems the tools needed to compete effectively for volume in today's rapidly changing healthcare market. With SCI Smart Scheduling Technology as the foundation, patients can use the SCI GoSchedul...

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Data Sheet: SCI Provider Network Manager

Posted on July 01, 2015

Provider Network Manager gives you the competitive advantage you need. It’s your community care business management solution — better connecting your ordering and referring providers, growing outpatient procedure volumes, streamlining operations, and increasing revenues. The results: elevated patient and provider experiences and healthier bottom lines. It's a crucial part of the SCI Patient Access platform that also includes purpose-built&n...

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